I often reference my favorite store Anthropologie. You may be able to tell if you get to know me, or I can even bet I will reference it many times during this Art Institute blogging experience.
Great customer service is the name of the game for Anthropologie. It amazes me how certain stores can afford to have such great customer service, but I guess it balances out in the end considering the customers are happy and will most definitely be returning! When shopping for household items I know to go to Anthropologie because they have my style. What always makes my decision, however, is their lifetime guarantee. Saving receipts may seem crazy. You may think, "I always lose them!" or even, "I don't have enough room to save receipts." Trust me when I say, it's worth it. The lifetime guarantee takes affect the second your receipt is printed out. Just make sure to save it!
I have yet to use the opportunity that this guarantee offers. I know that it isn't just empty words, though. The staff are always happy and friendly and willing to help you with any problems or concerns you might have. I got a hat for a cruise I was going on in June of 2011. It was $60 and made out of straw with a huge ribbon on it. I got the hat home and my mom noticed that it had some loose ends. About two weeks later we finally got around to returning it to the store. The manager was cheerful and kind and fixed our problem easily with no questions asked. I feel comfortable returning items at Anthropologie now. It always makes the customer feel good when contention is not present and they feel as if they are not a burden in any way.
I have countless things from Anthropologie. My favorite being 4 medium sized dinner plates with an artistic drawing of fish on them. I don't fear to own nice things because Anthropologie has guaranteed me they will help me out. I think that is wonderful customer service.
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